Helpdesk Walkthrough, for customer service teams

ERP Partner / Odoo Webinars / CRM Partner

This video introduces the new application Odoo Helpdesk, released in October 2016 along with the new Odoo version 10.

In this talk, our business consultant explains how to set-up a customer service department with Odoo Helpdesk.

The first part of the presentation is dedicated to the configuration of the multiple channels for incoming tickets: email, web forms, .... Learn how to automate the creation of support tickets from different sources and customize qualification forms.


The next part of the talk is dedicated to the tools Odoo offers to help you support the service: SLAs, knowledge center, public or private forums, service contracts, etc.

The presentation concludes with few tips and tricks to make your helpdesk operators more productive: how to automate events based on triggers, how to customize canned response, how to delegate a ticket in real time, how to do a group chat, how to convert an issue into a document in the knowledge base.


This talk was recorded on October 6th, 2016, during the annual event Odoo Experience, in Belgium.

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This video introduces the new application Odoo Helpdesk, released in October 2016 along with the new Odoo version 10.

In this talk, our business consultant explains how to set-up a customer service department with Odoo Helpdesk.

The first part of the presentation is dedicated to the configuration of the multiple channels for incoming tickets: email, web forms, .... Learn how to automate the creation of support tickets from different sources and customize qualification forms.

The next part of the talk is dedicated to the tools Odoo offers to help you support the service: SLAs, knowledge center, public or private forums, service contracts, etc.

The presentation concludes with few tips and tricks to make your helpdesk operators more productive: how to automate events based on triggers, how to customize canned response, how to delegate a ticket in real time, how to do a group chat, how to convert an issue into a document in the knowledge base.

This talk was recorded on October 6th, 2016, during the annual event Odoo Experience, in Belgium.

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